Customer Experience Specialist

  • Salary: £9.55ph
  • Type of work: Permanent
  • Location: Greater Glasgow & Clyde
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About the role

Customer Service superstars – come on down. go-centric are growing and are looking for Customer Experience Specialists to join our amazing team.

We need people who excel at making a great experience for customers, whether that be over the phone, via email or live chat. We value our employees, who are at the heart of everything we do and that’s why we will provide induction and ongoing training, equipment and a full work from home model to enable you to succeed.

Key Responsibilities: 

  • Assessing and resolving enquiries, requests and complaints via phone, email, and live chat
  • Processing of membership applications, upgrades, and cancellations
  • Dealing with payments efficiently and securely
  • Maintaining accurate records of all client interactions
  • Ensuring compliance of service levels required by the contractor
  • Meeting and exceeding contractual targets

Essential Experience: 

  • Contact or call centre experience of both inbound and outbound calls
  • Experience of working a customer facing environment (remote or face to face)
  • CRM experience 

Essential Skills: 

  • Excellent written & spoken English 
  • Proficient in Microsoft 365 
  • Active listening skills – able to deal with sensitive topics 
  • Attention to detail
  • Ability to work under pressure, whilst maintaining high standards 
  • Stakeholder management and relationship building 

In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as: 

  • £9.55 per hour (Real Living Wage Accredited employer)
  • Digital champion Apprenticeship’s programme
  • Management development programme
  • Employee pension
  • Employee assistance programme
  • Home working 

Hours: you will be contracted 40 hours a week on a rotational shift pattern anytime between 7am - 11pm Monday - Sunday.